This privacy policy outlines how Oceanic Dental collects, uses, and safeguards any personal information provided when you visit our website. Personal information refers to any data or opinion (in any format) relating to an individual, whether factual or otherwise, that could be used to identify that person.
In accordance with New Zealand’s Privacy Act 2020, Oceanic Dental is committed to protecting your personal information. If we request personal information from you while you use our website, rest assured that it will be handled solely in line with the provisions of this privacy policy.
Oceanic Dental may revise this policy periodically by updating this page. We encourage you to review it regularly to stay informed of any amendments. This policy is effective from 07/01/25.
What Information We Collect and How
We may collect personal information from:
- Direct interactions with you (e.g., forms, emails, phone calls).
- Your use of our website (e.g., cookies, analytics).
- Third-party providers, where authorised or permitted by law.
Information we collect includes:
- Name, job title, and contact details (e.g., email, phone, address).
- Patient-specific and case-specific details for dental practitioners.
- Products and services purchased or enquired about.
- Payment and transaction information.
- Website usage data, such as IP address, browser type, and interactions with our website.
Purpose of Collection
We collect your information to:
- Provide products and services you request.
- Assist with enquiries or aftercare.
- Maintain accurate records and improve our services.
- Share updates about products, promotions, and industry news.
- Comply with legal or regulatory requirements.
Where information is collected indirectly (e.g., from a third party), we ensure you are informed unless it is impractical to do so.
How We Use Your Information
We use personal information to:
- Deliver products and services.
- Process transactions securely.
- Respond to enquiries and provide customer support.
- Improve our website and services through data analysis.
- Conduct market research to enhance our offerings.
- Comply with legal obligations.
We may also use anonymised data to improve our business operations.
Retention and Disposal
We retain personal information only as long as necessary for the purposes it was collected. When no longer needed, we securely dispose of or anonymise the information.
Sharing and Disclosing Your Information
Your personal information may be shared with:
- Service Providers: Trusted partners (e.g., manufacturers, IT providers) to fulfil your orders or improve our services.
- Corporate Affiliates: Related entities for shared systems and processes.
- Overseas Recipients: Third parties in the USA, EU, or China for manufacturing or IT purposes. These parties must comply with privacy protections equivalent to New Zealand’s laws.
- Legal Obligations: Government bodies or courts as required by law.
We do not sell personal information to third parties.
Cookies and Tracking
Our website uses cookies to:
- Analyse usage trends.
- Improve functionality and personalise your experience.
- Provide tailored services and promotions.
Cookies are small files stored on your device that help websites respond to your preferences. We use traffic log cookies to monitor popular pages and improve our website. This information is used for statistical analysis only and does not give us access to your device.
You can disable cookies through your browser settings, but this may limit some website features.
Links to Third-Party Websites
Our website may contain links to external sites. These sites are not governed by our privacy policy, and we are not responsible for their content or privacy practices. Review their privacy policies before sharing information.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Request corrections to ensure accuracy.
- Opt-Out: Decline marketing communications at any time by:
- Using the “Unsubscribe” link in emails.
- Emailing info@oceanicdentallab.com.
- Calling 09 558 7202.
We aim to process access and correction requests within 20 working days.
Security Measures
We implement physical, electronic, and managerial safeguards to protect your personal information from unauthorised access, modification, or disclosure. While we take reasonable precautions, no system is entirely secure.
Market Research
From time to time, we may use your personal information for market research to better understand your needs. You may be contacted via email, phone, or mail to participate in research or surveys to improve our products and services.
Correction Requests
You can request access to or corrections of your personal information by contacting us at info@oceanicdentallab.com. We will process most requests within 20 working days and ensure that inaccuracies are promptly resolved.
Complaints and Contact Information
If you have questions, concerns, or complaints about this policy, please contact us:
- Email: info@oceanicdentallab.com
- Phone: 09 558 7202
We aim to resolve complaints promptly, usually within 30 days.
Updates to This Policy
We may revise this policy periodically. Check this page for the latest updates.